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TRILITY has developed a production cloud data management solution, KDX to provide hybrid machine learning applications and deterministic modelling tools to its operations, asset management, and engineering teams. Two optimiser applications for chemical coagulant prediction and filtration performance were deployed in the Riverland, South Australia at 10 conventional water treatment plants in 2018, to full production in 2019. One year later the impacts on the optimisation behaviour of operations teams, process performance and trihalomethane (THM) reduction outcomes are discussed.